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Troubleshooting installation

Troubleshooting installation

Troubleshooting NUTS Installation for Windows

Installation is a simple process of copying the program and supporting files onto your computer. No other system files are installed, and the Registry is not modified. This means that the program can be moved to another computer simply by copying the entire NUTS folder. It is strongly suggested that a backup copy of the NUTS folder be made.

When you execute the downloaded win_nuts.exe file, the window below is displayed. Note the folder to which the files will be unzipped. Click on Unzip, enter the password. Files will be placed into the folder you specified. When unzipping is finished, close the window.

You received 2 attached files with the email message containing installation instructions. Save those 2 files to the folder which now contains the unzipped NUTS files. Be sure the file names are not changed in the process.

If you have followed the instructions you received with your license file, and everything worked as it should, you should see a screen similar to this when you start NUTS, with your name showing:

If your name is on this screen, and the correct Version is shown (Lite, 1D, 2D or Professional), then installation was correctly completed, and you can begin using NUTS. Note that this process does not create an icon or an entry in the Start menu.

If, instead, you see a screen that says "expired support license", as shown below, then you are attempting to run a copy of NUTS that is not authorized by your license file, because your support period has expired. You either need to renew support, or reinstall your older copy of NUTS whose compile date falls within your support period.

If you see a screen that says Demonstration Copy, as shown below, then the license file has not been correctly installed.

Not all features of NUTS will operate because NUTS is not able to read your license file.

Possible reasons for failure of license installation are:

1. You have not saved the 2 files (which you received via email) into the nuts folder
2. The files were saved, but one or both was saved with an incorrect name
3. The files were corrupted in the course of emailing or transferring between computers after receipt

Most often, corruption of files in the course of transferring between computers occurs when transferring to or from a Macintosh, because the Mac OS insists on modifying files to assign them to an application. This modification consists of appending a "resource fork" onto the beginning of the file, consisting of 128 bytes – the OS literally changes the file! To avoid corrupting these files, remember always to transfer files as binary.

Do not attempt to open either of the files supplied with your installation instructions. They are encrypted binary files, and cannot be viewed with a text editor or word processing program.

In an attempt to help users determine why the license installation failed, the latest version of NUTS (dated 11/1/00 or later) will examine the files in the nuts folder and will display an error message on startup intended to point out the cause of the problem.

Possible messages are:

There is no license file in the nuts folder.

Sometimes, an attempt to save a new license file fails to overwrite an older one, and instead, the new file is named "license1.nmr". This means NUTS will read the old license, not the new one.

If you observe either of these failures, you need to examine the list of files in the NUTS folder to determine and correct the cause of the problem.

Start NUTS and execute the command DI. This opens the Notepad and lists all files in the NUTS folder. Two files were sent with your installation instructions. Both files must be listed, and must have the file names unaltered.

The reason for using this DI command rather than Windows Explorer is that, by default, Windows is often configured such that not all files are listed, and full file names are not always shown. To view the folder contents using a file manager, the first step is to be sure your file manager is displaying a full and correct list of files.

To do this, open My Computer. Select folder options from the Tools menu (Win 2000) or the View menu (Win98), or options from the View menu (NT 4.0). Click on the View tab. You should see a screen that looks like one of the following:

Win NT

Check the button that says "Show all files".

Be sure the button saying "Hide files of these types" is NOT checked.

Be sure the box saying "Hide file extensions for known file types" is NOT checked.

Win 2000 or Win98

Check the button that says "Show hidden files and folders".

Be sure the box saying "Hide file extensions for known file types" is NOT checked.

Once the file manager options have been correctly set, examine the list of files in the NUTS folder. The 2 files sent to you via email as attached files should be there, with the correct file names. If not, refer back to the instructions emailed with your license file.

02/22/2004